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| - I only wish there was an option for 0 stars!!! I am not someone who is just looking to trash a business and I don't consider myself hard to please, but my horrible experience leaves me no choice but to highly recommend you NEVER try to do business with this place.
I purchased a Groupon for $40 off a custom cake or cupcakes as my 30th birthday was coming up at the end of January and I was throwing a big bash for 6 of my closest friends. Over 3 weeks in advance I put in an email inquiry stating that I had a Groupon and that I would like pricing for two different options. After 10 days of no response, I wrote again (they never answer the phone so after numerous attemps I resorted to email).
It was now inside the 2 week mark. The owner, Lacia, claimed she never saw my email but then gave me a price quote. I responded with my order and a couple days later she said she would have an invoice sent to me with my balance. The invoice did not come for another few days. It is now the Tuesday before my birthday which is on a Saturday. I happened to be traveling for work at the time and was unable to address it right away. On Thursday around noon I receive an email from her asking if I still wanted my cake because she hasn't seen the payment for the balance. By the way, at no time did she say there was a deadline for paying the invoice, just that it had to be paid before you picked up your cake. Also, I thought it was pretty hilarious that she would take days up to a week or more to write back but if I didn't pay my invoice within 48 hours she suddenly gets very responsive.
Anyway, I emailed her back immediately and said, yes, I still wanted my cake and that I would take care of the balance immediately. (Seriously??? I've been practically stalking you for a month to try and get this cake. Did you really think I would just change my mind less than a week before my birthday??) I paid via the paypal link she sent and received confirmation of my payment at 1:40pm on Thursday.
Fast forward to that Saturday, my 30th birthday and the day of my party. I receive an email at 7:00am from Lacia (because everyone gets up at dawn on the day of their birthday, right?) stating that my payment didn't show up until late Friday night and so she took the day off because it's her son's birthday. (Really? Wow, what a coincidence, me too! That's why I'm trying to order a freaking cake) She said if I let her know right away she MIGHT be able to get it done in time for an evening delivery otherwise she would give me a refund. Needless to say, I never got a cake delivered to my hotel that night nor have I received a refund despite requesting one three times.
I'm sure you and your son had a wonderful day together and that he got to have an amazing cake. I hope you also told him to enjoy it now because life is full of disappointments.
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