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  • Update: since my last post, I'd have to say I've had a significantly improved experience with the Service Department. The intermittent issue with this sound (sounds like a base guitar string being plucked) coming from the pedals is unresolved but maybe it's not an issue. There's no indicator saying there's a problem so I just leave it be. Other than that, I love my Equinox. Shout out to Richard Cardosi for excellent customer service skills. I greatly appreciate his follow-through and he's proactive. I also like how he sets the right expectations which is very important to me when it comes to scheduling my appointments. I took my car in couple times since my initial post for oil change and for parts replacement and both times, I had reasonable wait times. With this update, adding more stars for excellent customer service. Thank you, Richard. - - - Sales process was fabulous but not thrilled with what they call customer service here. I like that I get the email notification and easy enough to schedule an appointment. I came in as I got an email re: Recommended Maintenance (oil change and tire pressure). They only did tire pressure since I have 48% as far as oil. I asked if they can wash it since I already planned on taking 1.5 hours for the service. They said it will take about an hour but they'll wash it. I said it's ok. I patiently waited 1.25 hours. Please note: I'm very clean with the car and wipe it down daily since it's black. I also have a regular detail service I pay for to keep the car nice and clean. However yesterday while running errands, I ended up with these hard watermarks from some sprinklers. I wanted exterior washed not detailed just so I'd feel I've accomplished something with this appointment. I waited an hour and 15 min and was told it was washed and done. I got to the car, not only it wasn't washed but driver side got scuff marks and my mat shoved in. Whoever it was who got in my car had no care or respect. It doesn't look like they use any of those paper mats. Ugh!!! This isn't what I'd call customer service especially if you see how the car looks like on the inside. I'm very clean and organized. This is not the way to show respect for someone's property being serviced. I called and left a VM for the Service Maintenance Manager but no call back. Poor Service.
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