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| - As someone who goes out to eat a lot and loves supporting locally owned businesses, this update hurts to put out there--but it needs to happen.
A piece a advice for South Side: Fire all your staff and start from scratch. If that's out of the question, then AT LEAST teach them customer service, would you? I've only been this disappointed in restaurant service maybe three other times in my life, so this is saying a lot coming from me, Miss Silver Lining.
Our experience went wrong on a few levels:
1) My Mother made a reservation for a party of 8 to celebrate my sister's birthday. They told her on the phone that we could get there anytime between 5:30 and 6, but they had our table reserved at 8pm. Therefore, we'd need to be done by then. Okay... So, our party shows up a little before 6pm and the smile-less, unfriendly hostess feels the need to tell my Mom that they almost gave her table away. If you call that customer service, then you suck so hardcore at life it hurts. Remove stick from butt, then come to work. Thanks. And if that's really the case, we'll gladly take our money to the plethora of other, BETTER restaurants in Cleveland. You're not going to hurt my feelings.
2) Who is this MMA-style, uber aggressive waiter you have serving tables on a Saturday night? He was in shorts, an Ed Hardy-ish t-shirt ,Vans sneakers and I wasn't sure if he *really* wanted to know if I was done with my plate or if he was going to punch me in the face. Either way, his tone sounded like the latter. Maybe he was just 'roid-rage screaming at us because the music was loud enough to cause temporary deafness. On top of that, he brought us check and didn't even think to ask if we wanted it split up. An 8 person party and that thought doesn't even cross your mind? I had to track him down, ask him, receive his massive eye-roll and attitude, then watch him storm back to our table while strong-arming chairs along the way.
3) Plastic water cups? Are you a dive or a nice gastro-pub? Pick one, please--then adjust your menu prices accordingly.
4) I don't care if you're hosting the entire Running With The Santas after-party. How about you take the time to give two shits about your regular, dine-in customers? Is that too much to ask?
I really have no desire to spend my money here and I honestly hope the owner reads this review, takes it as constructive criticism and does something about his staff.
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