To start with...I work for Google. I rarely give negative reviews but in this case it seems inevitable. First after working in the Charlotte area for over a year, I have ordered probably every week from Dominoes. So you would think with my history...which (excellent) they would not second guess my order. Well I was wrong. I ordered my usual order at 10:49 which they also have with their so called sophisticated software. After an hour I called back complaining I had not received my order. I was put on hold and never addressed again. At 12am they closed. When I called back they had closed? No call back... no apology...no food.
This is where it get almost hilarious. I get a strange call today from a number. Called back and it was Dominoes (Store #8968 7900-K Stevens Mill Rd Matthews, USA USA) the store I had ordered from the night before. Talked with an inept General Manager that said they had troubles with the hotel I was staying at (Microtel Inn & Suites by Wyndham Matthews/Charlotte-1603 Matthews-Mint Hill Rd, Matthews, NC 28105). I know nothing about Charlotte Hotels but I got their name off hotel literature of who to call for food. The General Manager then said he was going to talk to upper management and hi night-time manager about the problem. If you advertize and take peoples order then food should be delivered. I think that is called discrimination due to creed. He obviously didn't care about the fact that I had to get dressed the night before and drive somewhere to get something to eat. He offered me nothing even though I had a paid receipt. He said it had been cancelled. No apology...no coupon...no food.... I will never order from this and maybe any Dominoes again.
This franchise store is obviously run unprofessionally and without direction. Management does not have answers which makes you wonder about the quality of food preparation...
Horrible service...unprofessional...unreliable!
Stay away until they get a new General Manager.