When the band is so loud that I can't talk to my friends it makes me think that this restaurant is not made for socialising.
When the food is late and it doesn't taste at all good I wonder about what they see as restaurant quality service.
When it is so hot inside it makes me think they don't care about the customers needs.
When they have a $15 service charge on the bill after recognising poor service it makes me think they only want me their for my money and not my patronage.
When I think of this restaurant it makes me think they are way behind all the other local restaurants.