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| - Was referred to this "business" a few years back to deal minor work such as oil changes, annual emissions check, etc. No doubt, one looks to support the small business owner and take advantage of the "lower than dealer hourly rates." But, the real test of reliability/skill came before a planned annual road trip. In addition to the service check, asked to "recommend any necessary repairs," as I'd hate to be stranded a 1000 miles away from home. They recommended only R&R of the cam tensioners, which I approved. Needless to say, the work led to other problems and subsequent repairs, which after 3 visits, remained unresolved. Less than a week before my road trip, and problems escalating with each return "covered under warranty" visit, I was told by the owner he wouldn't be able to look at my bike "for at least another week" due to back orders. No doubt, the back orders were due to "warranty repairs" resulting from their "quality work." With no remaining options, I took it to the dealer who discovered the faulty repair and had the bike up and running just in time for my trip! Returning from my road trip, I took the findings of the dealer, to include the evidence of the faulty repair and parts back to this "business" and asked for resolution. After almost a month of no returned calls, my attempts at resolving, to include my offer to settle the matter for 50% of my additional out of pocket expense due to their negligence, failed. Bob, the owner, who favors nothing more than to hear himself talk, smuggly proclaimed he had never been sued, even quoting a recent episode of the famed Judge Judy as an example of how he could never be held accountable!! Well, I filed my case the next business day. Court date is set for October. Stand by, folks. In the mean time, steer clear. Lots of other independent business owners who are willing to work for your loyal business....
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