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| - My family has a real love/hate relationship with BACI. Let me start by saying that just about everything we have EVER eaten here has been DELICIOUS! Some of our personal favorites include the gnocci, chicken saltainboca focacia sandwhich and the bruschetta. (LOVE LOVE LOVE LOVE the burschetta) HOWEVER, we have experienced some real negatives, mostly relating to staff and billing.
The first time we tried Baci we ordered take out, it was great, the staff was helpful and all was well. We then tried to dine in the resturant, we had a 2 & a 3 yr old at the time and service was slooooooooow (but the food great as always) I ordered the gnocci that visit and when the bill came they had charged us an extra $4 for the gnocci, we inquired (obviously) and they informed us that was their new policy for any of the 'pick your pasta' dishes, if you chose gnocci it was an extra $4. We complained that this was neither on the menu, nor was it mentioned to us when we ordered and I am not exagerating when I say that the waitress could not have cared less. We asked to speak with a manager and she dissapeared for awhile, never to return to our table. We finally had to pack up & get the kids home (about 20 min later) we asked the hostess to get the manager and she 'couldn't find him'. We were upset, but being very polite and simply asking to speak with someone about this. This was a very dissapointing experience.
Another time we ordered a sandwhich and was advised she would have to add $5 to the sandwhich because it was in the'dinner hour' it was the same, nothing was added, it wasn't bigger, but because it was 'dinner' time they would charge $5 more for the sandwhich. when we paid the bill, however, the charge was not there, so whether she was wrong, or just forgot it, I don't know.
If you get the pasta or the 'dinner' options, it can be very pricey. However if you get sandwhiches it's actually very reasonable price wise. We typically get Bruschetta and 2 foccacia sandwhiches for the family and it typically totals around $21. The portions for the sandwhiches are very generous for the price, we ALWAYS have leftovers. FYI the Bruschetta is a fair price (as it was when we first started going here) however in the past 18 months the order has diminished significantly. The order used to consist of a loaf of bread cut in half length-wise then loaded up and cut into 8 pieces. Then it became a much smaller loaf of bread, loaded up and cut into 6 pieces, the last time we ordered it it was 5 slices of bread topped with the ingredients. Still YUMMY, but dissapointing all the same.
We have resturant.com certificates for here, but am nervous they wont accept them since our non-food experiences have been less than wonderful.
Bottom line - great food, but be prepared for a few surprises.
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