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  • This place was not very forgiving of a mistake made on Expedia.com. The clerk at the front desk, Dianne Ducovanay (spelling???) was professional in her approach however was completely uncompassionate to our specific dilemma. There is a difference between; breaking the rules stipulated by the service/public relations field, and accomodating to a particular situation and over extending the hand of servitude to guests out of kindness as well as to uphold a reputation for being as their names states, a "quality" hotel and suite. This place certainly did not deliver on the above. And quite frankly everyone should know that if ever one is not treated with respect and decency, as everyone deserves this. Walk away and do not support a business that gives crappy service. My boyfriend and I walked right across the street to Holiday in. Where we were welcomed with open arms. If you venture here. Good luck and keep your wits about you.
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