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| - Calling this a "resort" is a bit of a stretch. You walk in and the lobby is beautiful, but once you meet the front staff you know the service just isn't there. They have a 4pm checkin time, which is abnormally late, but we called ahead and they said come on it. We tried to check in around 12, since we had gotten in early from Sedona, and were told they would call us when the room was ready. We walked around and hung out for a bit, went to lunch, and decided to go check on the room. By now it was around 3 and were told out room was ready. No apologies for never calling or anything, but more of an annoyed sense since we were checking on it. It seems it was frowned upon that we booked through Expedia, since several comments were made about it. Nothing was said about the accommodations of the resort, pool hours, things to do or enjoy or anything. We learned more from Yelp reviews then from the hotel staff!! 10 minutes later we were off to our "lagoon" view. We paid extra for the view of the lagoon, but the lagoon ended up being a circular artificial grass area they called the "oasis lagoon". It seems the actually lagoon can not be viewed by any rooms. The room itself was nice, with a great bed. The first night we left the slip on the door for room service in the morning. The next morning the time past and it never came. We called and apparently they never came by to pick up the slips. They apologized and comped the breakfast. Breakfast itself was mediocre so I'm very glad we didn't have to pay the $45 it would have been. The pools are pretty nice but defiantly not worth the $25/day resort fee. Over our entire weekend stay the nicest staff in the resort was the valet. They always greeted us very friendly and were very helpful. Pretty much everyone else was just ok, but the front staff being by far the worst. Upon checkout we were never asked how our stay was or anything. Took around 5 minutes to check out, which is strangely a long time, only to have the lady put the checkout piece of paper on the counter and say thanks. No have a nice day or anything.
I've had much better service from hotels and resorts that cost half as much as this place. The best thing this "resort" hotel has going for it is its location. If you are wanting something nice with good customer service your money is best spent elsewhere! We will not be coming back.
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