I have given them chance after chance, the only reason I return is because my wife and kids don't seem to mind the cold food that they serve here.
At Breakfast time I have attempted to order the sausage burritos. In return I get an item that is nearly room temperature. The cheese has not even melted by the time I get it. I experienced this at least on the last 3 occasions.
At lunch I ordered a simple #1 meal. I received a cold burger. I took it back to the register, where they did apologize. But in return I got another burger at the same room temperature. What gives? I would have been happy if they would have just nuked the first one for a few seconds. Burned yet again.
The staff don't look like they want to provide any customer service, let alone exceptional customer service. I will be avoiding this location from now on.