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| - Primrose Palm Valley "promises" to provide a safe and nurturing learning environment where children can thrive. The reality is that this environment is unstructured, unstable, inconsistent, lacks communication, and the business owner/franchisee (Karen Verlardi) will spin the truth to get your business. You will be told that this place is the best daycare in the West Valley. In reality, this is your typical daycare mill (with a high price tag) that focuses more on quantity and less on quality. For that reason, I would like to share my experience:
My toddler started here in August 2013 and after two days here he started telling me "No Primrose Daddy" every morning while in the Primrose parking lot. After two weeks, it got worse, my wife scheduled an appointment and approached the franchisee with this information. My wife was assured that it was my negative energy and lack of a morning routine that was affecting my son at drop off [really?]. Giving Primrose the benefit of the doubt, I started to consciously be extremely positive in the mornings with a consistent routine (as always).
As parents, we think it is very important for children to have consistency in the daycare experience. We understand that unanticipated events happen but we expect that any changes with our child's primary care team be communicated as soon as possible through telephone or e-mail. Timely communications about our child's primary care team's attendance (absence, planned vacation, or permanent rotation) was non-existent.
To make a long story short, drop-offs and daycare staff consistencies were not the only struggles we encountered at Primrose Palm Valley. We experienced high turnover in the daycare staff; daily reports were not consistently filled out; dirty/muddy clothes and soiled diapers upon pickup; we reported bulling several times with no resolution; my son came home with a shirt that was cut open in several spots by scissors. Each incident was brought up to the administration staff, some issues were never solved, and the bullying never stopped. My son came home several times telling us that a specific kid hit or pushed him. We were assured by the administration that my son was not being bullied and that the bully he identified, was not in attendance on the days he mentioned he was being hit/pushed [yeah right, we have pictures to prove otherwise].
The last straw was in October 2013, when changes were made to the staff, which encompassed reassignment of my son's primary teacher to a new classroom to cover a staff member that quit the previous Friday - that's their official story. Upon questioning administration at the front desk, I was told that my son's primary teacher was reassigned due to her personal reasons which required her to shift her schedule to come in later in the day - get your story straight! Whichever the truth, it is not acceptable to learn about a permanent change in the primary daycare staff at drop-off time. Because we didn't have a daycare contingency plan for an event like that, we were forced to leave our child there that day and hope for the best. Upon pickup that day, my wife observed boogers on our child's face and a muddy shirt.
Primrose Palm Valley does not meet their own expectations, which is why they have a rotating door of clients and caregivers. When I told Karen Verlardi my child will no longer be attending Primrose and asked that the two week notice requirement be waived, she met me with words of contempt, rudeness, and complete disrespect.
Bottom line: I was told multiple lies, the environment is inconsistent, they do not practice what they preach, and I am happy that my child is no longer in their care.
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