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  • One disappointment after another! 1st of all, there was a very long line for check in. I was not keeping time, but it sure felt over an hour for check-in. 2nd, the bellhop who took our luggage made a very inappropriate remark about our bags. I was very offended by it. Next, when we finally got to our rooms, there was no cover on the bed. Just the blanket that looked like the beds were made, but no covers. Odd! Then, to have a refrigerator in our room, it was going to cost us $15.00 a night. I thought having a fridge in hotels are free, it's when you drink or eat anything from it is when they charge you. I had brought drinks with me, and wanted to keep it cold. Well, to get ice for our drinks, we had to go to another floor, because the one on our floor was broken. Lastly, the valet broke our key. Our Lexus key was broke into pieces, literally. We brought it to their attention, and management talked to him, the guy admitted to accidentally breaking it. They advised us to do a claim, and so we did. After numerous call to find out what happen, we received a letter from a 3rd party that works on their claim, stating that after a thorough investigation they denied our claim. WOW!
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