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  • This is an addition to a previous review. I was never informed that in addition to my dog's teeth cleaning there would be an additional charge for an office visit. When I disputed the $45.00 office visit with my credit card company Valle Verde provided them with a FALSE prior authorization for treatment. The charges that they listed were exactly the same as the charges when I picked up my dog. What they provided was actually the FINAL statement and if someone would match the two bills they are exactly the same. They hand wrote "pre-authorization" on the statement. If someone would review the charges they can see that those charges wouldn't have been known until after they finished the cleaning. Also, Valle Verde Animal Hospital lied to me. They said that the office visit charge was listed in The Living Social ad, which it wasn't, and this was brought to the attention of Living Social. When I asked Valle Verde Animal Hospital again about the charge that wasn't included in the ad they said "it's understood". How could a charge be "understood" and for any random amount? Business' should not be allowed to get away with deceptive and deceitful practices. I wonder how honest they were about my dog's treatment. In a court of law if someone lies once everything they say after that is presumed to be a lie. Shame on them.
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