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  • I went back to Pop Lash & Nails, since my usual nail tech will be on sick leave for 2 months. This time my nails were done by Anne, since Kayo was helping a customer that had an appointment with her, (I had booked an appointment with her too online), but I'll get to this part later. Kayo removed my gel polish and sent me over to Anne who filled my acrylics. She took a shot of my picture off my phone from her phone and referred to it when she began my nails. She did a good job and I like the result. The parts that could be improved: I was called twice for my appointment to be confirmed which was good, but the first time I called I spoke with the manager and he said he would tell the nail tech, which he didn't since I received another call to confirm again. They may want to communicate a bit better about confirming reservations. And I did my reservation online, which they didn't seem as familiar with and they were still double checking their reservation book. Also, I agree with the Yelp reviewer that said she made an appointment with Kayo, but ended up with someone else, which also happened to me. I guess next time I will select any nail tech or call in my reservation and request Kayo. Overall the service and nail work is always great, but the other parts need work.
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