Quite bluntly, I feel I've been screwed the least here. So why did I give five stars? Because I can ask questions about the repairs they completed or suggested and the technicians give me straightforward and honest answers. And if I'm not entirely convinced a repair is as urgent as it sounds, I keep asking questions and the technicians work with me.
My experience at Sun Devil Auto has been the most positive than at other chains, which is why I use Sun Devil Auto exclusively. If you shop around for the lowest price like I used to, the other guys will get the hint that you might be a one-time customer and will shove unnecessary flushes and other stuff in your face and sometimes you'll bite. I keep track of my car's maintenance history and noticed that the other guys usually pushed "recommendations" for things that I had just done elsewhere. This sort of thing tended to happen at places where they didn't know my car's maintenance history.
Sun Devil Auto knows my car history because I've been going there for 3 years and I value and trust their recommendations. I'm aware that my car needs many things done, but Sun Devil Auto helps me figure out what things are more critical.
Besides, Sun Devil Auto has reasonable prices, everybody there is courteous, their hours are great for people with busy schedules and they can offer you a ride to work/school/home if you need it.
They also have discounts online. I asked for a discount the last time I was in and they gave me $140 off my bill. I don't think I'll ever try another place that's not Sun Devil Auto.
I'm not entirely sure why the average rating isn't as high as it should be. But anyway, it seems like being loyal to Sun Devil Auto has paid off for me. My brother also goes here, after I suggested it to him. I would be so mad if he went somewhere else.