This is Wayne. I had Mario come fix my fridge/freezer combo. We had a mix up in scheduling at first, at which time he was apologetic, and went to appropriate lengths to make it right. He showed up personally the second appointment, fixed the problems as he could. He was pleasant, and forthright. Real no-nonsense kind of service, but still very friendly and professional. He ended up coming back a few weeks later when the ice machine acted up again for a follow up tweek, swung by at no cost because it was a continuation of the same issue. He also did some teaching about the fridge, which I highly appreciate. He went above and beyond, and is the stereotypical "Small business owner going above and beyond to earn word-of-mouth business away from those corporate chains" sort of person...and that's a great thing. You should call Mario and this company to fix your appliances BEFORE you call some corporate repair company. Keep the money in the local man's hands. He's worth it!