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| - I'm 40 years old and have decided on a career change to the nursing field from management and leadership. I didn't want to spend a lot of money upfront and wanted someplace convenient. I chose MCC on Southern and Dobson because it met my immediate needs. And I assumed that since I already have an A.S. in computer information science and B.S. in business management, the process should be pretty straightforward to get enrolled and started.
Wrong. I have never seen such a bureaucratic, convoluted, discombobulation of processes at an education institution in my life. It should NOT be this difficult to pursue one's education.
The issue is that no one seems to operate from the same operations manual. I've consistently gotten disparate answers, each person assured he/she was in the right. The result has been a delay in transcript evaluation, massive confusion surrounding financial-aid qualifications, and unnecessary legwork from me.
The school also is far behind the times in their technology. Their student portal looks like it's at least 10 years old. There isn't an app to access to your student information. Technical support didn't even know how to IMAP or POP my e-mail information to my phone. Even minor updates have to go through an official process that's handled by some obscure department.
For example, the adviser enrolled me in the spring term when I, in fact, planned to attend fall classes. This prevented me from enrolling in classes. I should be able to self-serve and make such a simple change myself, considering I've not even started the financial-aid process yet. Nope. You have to call enrollment support, and they have to put in a ticket for a special team to go in and make the change for you, with an up to 48-hour turnaround time. THEN I can enroll in classes.
I already have scholastic experience, so I know how smooth the process can be. Mesa's just a mess, but I'm not going to let their unprofessionalism and tomfoolery deter me. I just need them for a nursing degree. After I'm that, I won't have to deal with them any longer. I do feel pity for students whose first college experience is MCC.
P.S. Whoever previously said that MCC's antics is one of the reasons why community colleges are scored or aren't considered a "real school" is spot-on.
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