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| - I made an appointment almost 2 weeks ago for my first initial exam this fri. The receptionist told me she would email me the health history forms,(i figured, great, this should move apt along faster as I have to work right after) but after calling and leaving a message that I never recieved the form via email, I decided to go in. They had told me the first visit is about 1.5 hrs so I wanted to shave off as much time as possible. When I walked in I did not get a good vibe.
There were about 4-5 receptionist at the desk, NONE of them smiled, NONE, in fact they looked downright mad, that they had yet another customer to 'deal with'. I tried to make light and said something like, ''don't look so dissapointed''. I told the receptionist that I was there to drop off exrays(from my previous dentist) and fill out the medical history form. She told me to sign in and somebody would get to me. I waited 10 minutes and just decided to leave.
I will be cancelling my appointment and go with the dentist my friend rec'd to me in the first place. Even after reading such terrible reviews about this place, i tried to give them the benefit of the doubt since they were close and I liked their website format. If I don't feel welcome and taken care of at the front, I doubt I will feel that way in the dentist chair. This is not an affront to the Dentists, but your receptionist team is a reflection of your team!!!
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