Home Depot lost their footing for the average person a long time ago when they obviously started focusing more on the contractor. As usual I could not get any help even though there was staff around talking to each other.
Among other things I bought large bags of potting soil and hefted them onto the cart myself as well as in my car. No offer for help the entire time I was there. At checkout I realized I forget something and I knew it was 2 isles over and there was an extra staff person standing there but did they offer to get it for me? Nope. I had to hold everything and dash for the item.
This is why I primarily shop at Lowe's. Home depot may be a fraction cheaper but unless Lowe's doesn't have what I need... I would just as soon shop some place more welcoming.