Worst experience with a bridal shop ever. 4 of my sister-in-laws wedding party dresses (including my dress) were ordered here. 3 were ordered in March 2011, due in by July....today 9/25/11, 9 days before we leave for the wedding and they aren't in. I finally got my dress (1 of 4) yesterday. It's poorly constructed (I look like I have a tail, the zipper is jacked!) I have 9 days for alterations and I'm the one who will have to pay to have the alterations "rushed."
Overall, most of the staff has been rude, unhelpful and unapologetic. I've encountered multiple customers in the store sharing my same frustration.
My sister-in-law has a complaint in with the BBB (because she's had to order her dresses rush from another store and Once in a Life Tyme refuses to refund her order)....and Once in a Lifetyme won't return the BBB calls. If you have any unsettled issues with Once in a Life Tyme, the BBB should hear about it!