Husband & I both ordered the Shrimp & Parmesan Sirloin (its my fave) well done.
Mine came and was fine, his cut had quite a bit of fat on it; he cut about half of his steak off before he found actual meat.
Wasnt going to complain.
Server (Nadine, very nice) asked if everything was good, he let her know it could be better because of all of the fat in his cut.
She gets the manager (Marty, also very nice) and he has the kitchen make husband a brand new steak.
2nd one was fantastic.
Obviously mistakes and mishaps are going to happen occasionally, nobody's fault thats life, but their willingness to correct the situation was greatly appreciated!