I was so disappointed with my latest Golden Nugget Experience because I booked several months in advance and then upgraded with an email offer, only to get one of the worst rooms I've ever gotten at this hotel. When I first called they told me my upgrade would be to the Golden Tower where the rooms have been remodeled(may bee 10 years ago) and I thought OK wow cool. My room was BAB! The AC was shot and the room was older and worse than the other towers at the Golden Nugget.
My birthday weekend was spent with friends and the wife so over all it was fun but not our stay at the Golden Nugget. I did call to let a MGR know about my stay but he seemed unconcerned with my comments. Probably wont stay here again. You think a customer like myself that goes to Vegas so much would be at least heard. Bad customer service Just BAD!!!!