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  • This review is about "patient ordered lab tests." I went to the Frye Road location and had about $200 of lab tests performed. I went to this location as a walk in and it took about 1.5 hours. When I walked in there was a woman at the desk (who appeared to be doing nothing) who told me to sign in, go sit in the waiting area, and someone would call me back up to register. About 30 minutes passed. The woman assigned to the desk never helped anyone. It was always the people drawing blood that would check people in. After signing in it took another 30 -40 minutes before I was called back, and then finally I was called back. As I was driving home I remembered something that the woman checking me in said and I thought there might be an error on my lab paperwork. When I got home I tried to call the center to make sure my paperwork was okay. The number went to an automated recording that told me to call another phone number, and when I called that other number, I got another automated recording telling me to call the first number. I then spent about 30 minutes on the web site trying to find a phone number where I could talk to a human being and was unable. So the next day I drove back down to the center to discuss my paperwork. I told them about my experience and how disappointed I was that I had to take more time off from work to drive there to ask a question that could be handled easily over the phone. They said I was calling the wrong number to contact someone (the number on my receipt) and they gave me a business card with a number I could call supposedly to get directly to them. I also asked when my results would be in and they said 2 - 4 days and gave me another business card with a number I could call for my test results. On my way out I noticed a sign with the phone number of office manager at that location, and took down the info so I could call her and share my experience. When I got home I looked at the card with the number that was supposed to get me directly to the Frye Road location and it was the same number that was on my receipt and leads to an automated recording. The second number they gave me for test results leads to a voice mailbox where the person doesn't identify their name or that they are with Sonora Quest. The message says just to leave your name and number and someone will get back to you "in most cases" by the end of the day. So then I called the office manager at the Frye Road location where I got voice mail again. I left a message and 4 days later I have yet to get a call back from her. And I have yet to get my test results. My next step is to drive to the Tempe headquarters where you supposedly can get your results. I can't confirm this because there is no phone number where you can talk to a human. If that fails I will contact my credit card company to stop payment for the lab work. I've used Sonora Quest through my doctor's office before without problems. But it's an entirely different story when you try to use the patient-order lab tests.
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