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| - Pacific Mall has got to be the most overrated mall I've ever been to and it drives me nuts.
For starters, the parking is absolutely dreadful. Finding a spot early afternoon on any given day or at all during the weekend is next to impossible. With so many smaller stores/restaurants, plus Market Village, so close by, there's just not enough places to park. Add to the fact that some of the lanes are extremely skinny and with the awful drivers. you'll have a headache looking for a spot. Never go on weekends.
The inside of the mall itself isn't as bad. It's generally kept very clean and the halls are wide enough that people can walk or stand in the halls without blocking people off, even at the busiest hours.
There are several places to eat in the two food courts, lots of places to buy bubbletea and phone accessories. The foodcourt near the elevator recently got redone and it looks a lot nice and cleaner now so it's a nice place to grab a bite to eat. The other food court has mostly noodle or meat places, though they're terribly slow. One place actually took about 25 minutes (no exaggeration) to get a bowl of noodles once. I wasn't pleased. My girlfriend was stuck waiting an extra 15 minutes after mine was done. You could have done a 'little' bit better with the timing, no? One other noodle place had a fly in her soup but she didn't bother returning it since she ate her other food and lost her appetite for anything after that.
There are so many bubbletea places that you're bound to find one you like, it's just a matter of personal preference. As for the rest of the mall, there's nothing that really stands out to me. There needs to be more variety, for sure, as there's too many bubble tea and phone accessory stores.
An area that this mall falls dreadfully short is the customer service. Two separate instances are below:
-There are a few places that sell random items on the top floor near the stairs and my girlfriend was looking at them. She seemed semi interested in something but ultimately decided not to buy it. Whoever was managing it at the time bugged her several times when she was looking at the items, even after she said she was just looking. The annoying part is that the same lady bothered her the next three times we passed this same place.
-Twice now, in the food court, my girlfriend wanted some bubbletea so she went to one of the places in the food court area. She told the cashier what she wanted but they gave her a warmed up version instead. For God knows why. She told them she wanted a cold one but they refused to give one to her unless she paid for another drink. She never asked for warm bubbletea to begin with and the fact that they insisted on her paying for another one is ridiculous (she didn't even pick up the first one... literally just touched it). After this, they switched to speaking in Mandarin, which is the most insulting part. Since she can't speak that, she had to leave. The second time, they made the bubbletea warm, but must have realized it wasn't suppose to be so they dumped in a ton of ice. Yeah, good try.
The customer service needs a ton of work... and that's an understatement. If you go into 'most' (not all, I've had two or three stores with excellent employees) stores, employees don't look like they care about anything, don't really smile and don't ask if you're looking for something. Even in the bigger stores, there's not many employees roaming around to help customers. Not only this, but when you do talk to employees, a large portion of them don't even speak English. I understand that it's a Chinese mall and all, but you should know enough English to get you by on a casual day. Last I checked, we do live in Ontario. Sometimes, I need my girlfriend to do the talking, simply because I don't speak Cantonese. That doesn't seem right at all.
All in all, I don't recommend this mall at all. Back in high school, a lot of people I knew were always like "Let's go to Pacific Mall", as if to say it's the best place ever. I was let down when I did go there the three or four times following that. They have some neat stores, but nothing stands out and there's nothing there you can't get elsewhere. The parking's dreadful and the customer service needs a ton of work. I honestly have zero idea why people like this place so much. Save yourself the headache of going here. It's simply not worth it.
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