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| - *WARNING* Scammer waitress! - I'll get into the actual food review in a minute but felt I had to address this in the beginning. I'm also really not one to complain about service since I like to give people the benefit of a doubt or cut them some slack but this waitress was just shady af.
Just got back from a night out with a group of friends and a waitress by the name of Vikki K. approached our table. Her attitude right away rubbed me the wrong way as she had asked in a rather irritable tone "Are you guys going to dine in or have drinks or order sporadically?". So we had told her probably the latter as we were expecting more people. Then she said after sighing "OK... Good to know." First of all, if you're not mentally prepared to wait on two tables for a group, then either trade with someone or ask for help, but don't give your customers that type of attitude. Or maybe even DON'T BE A WAITRESS! We are a group of friends in the hospitality field for a luxury hotel chain so we know what and how customer service should be.
Anyway, the night went on and people came in at various times. Kitchen staff were great and the food came pretty quick. I had the Hold the Beef burger which is a vegetarian burger and the quality at this location wasn't as good as when I had it at Scarborough Town Centre location. Still I enjoyed it a bit so I'd give that a 3/5.
Now comes the bill. Although we were considered a large group, not everyone ate and also everyone had individual bills. How the bill was to be divided up, was never discussed with Vikki K, but it is pretty common that bills are split individually, so they were. Here's the shady part: she added service charge to every single bill. This was only noticed later on when we had already paid our bills. Before the realization, though, I did notice that she was hovering over my shoulder when I was paying my bills on the debit machine. As soon as they were paid, she dipped pretty quickly and pretty much disappeared after.
It's just such a shame that someone would go to such level in order to "make a living". If her service and attitude were outstanding from the beginning, then I have no problem giving a bigger tip. But she basically robbed our entire group. The only time she was really being extremely nice was when she was pretty much eyeing my friend's man. He pretty much got the best service.
If you do go here with a group, be sure to check your bills twice and have someone else serve you.
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Update: I had spoken with the Bar Manager the following day and he was most apologetic. He listened intently and to extend his apologies, he had sent some vouchers right away. Receiving vouchers was never my intention however he insisted that he send some. I personally feel that the original review written above should remain posted just so costumers are completely aware of this. It has been a few weeks so who knows if the waitress is still around.
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