My husband and I ordered our son's first birthday cake months ahead. We had a theme and the lady we talked to reassured that we would get the design that we wanted based on the picture that we showed her, but then it didn't happen.
- The name on the cake was wrong. How it happened? Idk. I was also expecting that they would put more effort into it by using fondant to write the name but they just used an edible marker instead.
- The cake decors didn't match our theme. I asked about it and the only answer I had was that the file of the photo the lady sent to whoever did the cake was too small. Seriously? Very unacceptable. They could've communicated with each other about the design if there was an issue with the photo or at least called us before throwing different characters to the cake.
- The cake tasted different from what we had during the cake tasting.
- The cake looked so plain and boring. It was light shade only instead of the ombre effect that the lady mentioned during our inquiry.
Because of what happened, I will never consider going back to this bakery again. Whenever I look at the photos of the cake, it looked like it was done last minute or the person who did it didn't want to do it. I had to spend more out of pocket during the last minute to re-design the cake myself. It was a very bad experience for us! I hope this doesn't happen to others!