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| - I am not even sure where to begin with how disappointed I am! I am not sure what happened to this wonderful place over the past few years and more specifically months, but it's a sad sad change.
Rens used to thrive on their customer service and employee knowledge. As a matter of fact, years ago I worked there and am well aware of what Ren and Collins standards USED to be. However, on my past recent visits over the past few months, every visit has left me feeling unhappy and unsatisfied. Rens has become a Walmart in the sense that you cannot find an employee anywhere to help you, minus the cashiers. Also, God forbid you ask a question and no one has an answer for you and WILL NOT be happy to find the answer out.
On my previous experience this weekend I left Rens knowing I will more than likely not return. Which is sad as I have been going to Rens for all my pets needs for the past decade. I simply needed a price of something in which had to tag or barcode. After walking the store aimlessly and finding no one, I proceeded to ask the cashier for someone or assistance on the floor. She proceeded to page someone and after standing there for another 5 minutes and after watching the MANAGER scurry by me on 3 different occasions I finally piped up again and asked the cashier if anyone would help me!? She asked her manager to come back and help me as I had been standing there for way too long at this point. This is where I really got upset, the manager, whom I have had previous terrible experiences with walked up all frustrated, thru his hands in the air and said "ok quickly what do you want?" Not what can I assist you with, or in sorry for the wait, but what do you want!? Seriously!? I proceeded to tell him that if he did not have the time, not to bother. He laughed at me, shook his head, thru his hands in the air and in an attempt to rush me said "no I just need to know what it is you want"
Absolutely ridiculous. Also, this same manager continuously reprimanded his customer service girls for not greeting and smiling at customers, meanwhile, he runs around the store like a chicken with his head cut off looking constantly unorganized and definitely NOT eager to help anyone.
I am sooooo disappointed with what Rens has turned into. It's sad that just because Colin has opened up other stores that their main and original store seems to be slipping down the gutter and nothing has changed in the course of 6 months. Ren would be mortified if he knew this was how his MANAGER of his once beloved store is treating and pushing away his customers.
Pick it up Rens!!! The lack of customer service and poor management has definitely forced me towards the competition. Customer service anywhere else is better at this point!
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