Knowing I was going dark to blonde I stopped in and met the stylist before making an appointment so she could let me know what she thought. I just moved from Phoenix and was joking that I was going to fly home to get my hair done, and I should have!!! Not only did it cost me 3xs what I usually pay, it's not the right color. After 4 hours she told me to come back In a few days to lighten it again. Came back still not what I'm looking for.