The staff at MCN were extremely courteous and friendly. I'm a man with somewhat long hair, and I typically have a hard time communicating what I want out of a haircut. Due (in part) to some communication issues, I got a haircut that I was very unhappy with. After a couple of days I called the salon and spoke to Jim (one of the proprietors) who made it very clear that his intention and desire was simply to do whatever he could to "make it right". He fit me in on the same day and fixed up the cut expertly free of charge.
I appreciated MCN's commitment to value. It's very clear that they care about their product (the haircut), and are willing to go above and beyond to deliver.
I deducted 1 star because the first haircut I received was objectively not good.