Selected the company based on glowing reviews on Yelp. Found it was not the case for me.
Needed a natural gas hook-up tightened and the sink "snaked" out in a rental unit. A new washer/dryer being delivered on Thursday and needed the hook-up fixed. The company's scheduler had a Tuesday appointment available. The company charges $22 to diagnose the problem that will be applied to the repairs. Thought this is a reasonable, low risk offer. The tenants said the plumber showed up on time, spent less than 30 minutes fixing an uncomplicated problem. The tenant called me while the plumber was still there to give an update. I spoke with the plumber and asked what the fee would be to come back and assist with the washer/dryer hookup if needed. He said call the office and ask them that question. I asked what the fee is to fix these two items. He said, call the office to settle up.
When I called the office, I was told the plumber sets the fees. She then said the plumber told her to charge $250 for his services today. When I questioned the high price, she said that is what the plumber told her to charge.
In my younger days, I did this work and know the skill and time to tighten a natural gas bib and snake a sink. If I was in town, I could have done this in 15 minutes and minimal training.
It appears that being an out of town landlord, the company has the advantage to gouge me. I would not recommend the company given the price charged does not reflect the skill, time or difficulty of the project. I will not be using them again. They lost any future business with the other rental units I own in Las Vegas.