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| - I probably would have had a good experience at this restaurant but I had a horrible experience dealing with them over their cancellation policy. I don't remember making a reservation here at all - I think a friend or relative may have done so without my knowledge while in my home with my credit card - and despite not having even come to this place or eaten their food, I was charged $191 on my credit card! I tried to explain to the manager on the phone that I did not make this reservation and it must have been done by mistake, but he barely spoke English and told me they would not be refunding me because they "prepared fresh fish for me". When I asked to be given this "fresh fish", he told me they had "thrown it out".
I am a student with tons of student loan debt, but even if I wasn't, it is OUTRAGEOUS to be charged $190 for a meal at a restaurant I didn't even get to enjoy simply because I missed a reservation. You would think a restaurant charging this much money would be able to cover their own costs of a few pieces of fish and balls of rice. I have literally never heard of a restaurant charging you money without your consent for a meal you didn't show up for, and the utter lack of understanding from the manager at the outset was ridiculous.
After some back and forth with the guy, he's now telling me he can't do anything or issue a refund because the owner is in Japan and controls the Yelp account. Manager told me he's going to email owner and see if he can do anything. Maybe I will update this if anything gets resolved, but I am definitely going to dispute it with Visa if it doesn't.
UPDATE: The owner of Yasu just threatened over email to "sue me for damages" because I am writing truthful, honest reviews about my horrible experience with this petty and greedy establishment. A restaurant that was doing well would never enforce such an unfair policy on their customers - nor would they be threatening their customers with legal action for writing honest reviews.
Moral of the story: do not give your credit card to these dishonest people because they will abuse the crap out of it with unauthorized charges in exchange for ZERO services or goods rendered. Pure thievery!
I also read another review on Google where they basically did the same thing to a family that drove three hours to eat at their restaurant, were late because they got into a car accident, and were charged $300 with no explanation. This place sounds like it's run by the most awful person on earth. Don't bother - there are so many good sushi places in Toronto who actually care about their patrons.
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