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  • Scottsdale office on Desert Cove. I had a referral to this office from another physician. This office was supposed to contact me to schedule an appointment. I waited nearly 2 weeks with no call from his office. I finally called to schedule an appointment. The wait was about two weeks out. Finally I had an appointment. Appointment time was 3:30pm. Arrived at 3:30pm and was told the doctor is running behind and the wait was 45 minutes. I asked why patients aren't called when a doctor runs this far behind and they said, "because we don't know if it could be less". We are all certain of a patient showed up 45 minutes or more late that they would have to reschedule. It is inconsiderate to assume a patient has nothing else on his or her schedule and that such a wait should be expected to be ok - or that the patient could have been saved a half hour drive to the office if given a call and option to reschedule. Then they hand me paperwork that I already filled out...twice since just April of this year. Then argue with me about how it was not sent in - until I let her know I called the day before to confirm it was received and they said yes. They take my copay and I sit. It's been an hour and five minutes now and I have still not been seen or given a courtesy additional update. It is me and one other in the waiting room now. To exasperate the issue, I have seen FOUR patients come in AFTER me for the same doctor be called back BEFORE me. I decided to leave after waiting an hour and fifteen minutes past my appointment time. I know I won't reschedule with this office again. I have read about the unprofessional demeanor of the front office staff over a month ago. I have read the office will take the complaints as coaching opportunities - which if they did, they have not worked. The group of girls each wanted to be the center of attention, talking loudly over one another so it was HER they heard and the topics of discussion were matters the patients in the waiting room just did not need to hear.
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