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| - One thing that has always irritated me about people in any position of "authority" is when they make it a point to "throw their weight around" & somehow get to a place where their inflated ego causes them to believe that they cannot be replaced. Unfortunately this location suffers from this type of disease, as I learned early this morning. There was an "over-the-counter" healthcare item that I needed to purchase & I called in to confirm that it was in stock (nobody wants to drive all the way to a Walgreens at 4AM just to find out that the item they need is sold out). Once I confirmed that they had it in stock, I headed to this store. Upon my arrival, I went to the aisle that the item is normally stocked in & none were left. This was puzzling as I called in to the pharmacy beforehand & confirmed that it was in stock. At this point I went to the pharmacy & came upon a woman standing at the counter with this huge stack of papers in front of her. There was ONE guy working behind the counter (all by himself) & as I looked behind him I noticed an additional stock of the item I needed to purchase (which oddly had not been re-stocked on the normal store shelves). Rather than be rude & interrupt the transaction, I decided to wait. Well one minute turned in to 5, 5 turned into 10 & in consideration of the neighborhood & the fact that there's weird/seedy people floating around outside at these hours, I didn't want to be in there all day waiting for this woman to get done.
At this point, I went up front in hopes of asking the cashier to assist me in grabbing the "over-the-counter" item from behind the counter so that I can purchase it up front while the gentleman behind the pharmacy counter finished his transaction: Nobody was behind the front register once I got there & the guy who eventually walked back there looked nowhere close to being an employee judging by his wardrobe (I saw no name badge & no Walgreens apparel). He was just floating around the front part of the store, stopping to stand almost like the was lost in a daze... While I found this somewhat strange, I looked past it & asked if he could assist me in getting my OVER-THE-COUNTER item as I was on a tight schedule & the guy behind the pharmacy counter was tied up. He calls a "manager" over the speaker & a couple minutes later this "manager" walks up front. The employee tells him whats going on & the "manager" tells me that the guy behind the pharmacy counter can help me. I proceed to tell him that he's helping another customer with a lengthy transaction & i'm on a tight schedule. He then stated that he couldn't help me with anything behind the pharmacy (which I think was simply his way of saying that he just didn't feel like walking back there)... I re-advised him that the item in question was OVER THE COUNTER but they simply had the remaining stock behind the pharmacy counter (for whatever dumb reason) & the ONE guy working behind the pharmacy counter was in the middle of a lengthy transaction. The "manager" continued to be difficult, refusing to walk the few paces that would be required to get behind the pharmacy counter & grab this small little item that should have been re-stocked on the NORMAL store shelves (had somebody actually been doing their job). It was almost as if he was Hell-bent on being a complete d-bag today. Rather than do what I wanted to do (aka- punch him in his mouth for being such a d-bag), I said "ok", gave him that "I should really punch you in your mouth" look & walked back to the pharmacy counter only to see an empty register. 5-10 minutes later the gentleman behind the pharmacy counter re-appears from somewhere in the back & I checked out. In the end, I came in an EMPTY store yet waited about 20 minutes just to get an OVER THE COUNTER ITEM that likely would have taken me less than TWO MINUTES to purchase had the store simply re-stocked the item over the counter.
My question is this: How difficult would it be for you to walk your lazy self back behind the pharmacy counter (while your ONLY pharmacy employee is clearly tied up with another transaction) & grab an item in order to help a customer who has clearly stressed the fact that he is on a tight schedule? Doing so would be good customer service, any idiot knows that, & if your ego is that big where you are unwilling to go above & beyond for the customer then you don't need to be in a "management" position because you're definitely not made for it... Why am I so upset? The way I see it, i'm paying you to be an a-hole & I have a SERIOUS problem with that, as should anyone who has been a customer at Walgreens for as long as I have (aka- all their life, ever since you were in diapers)... I don't know his name & honestly don't care what it is, but prayerfully they replace him because he's obnoxious, he clearly knows nothing about good customer service & his unwillingness to assist the customer with something so basic makes a very poor reflection on the entire Walgreens brand.
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