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| - Let me start off by saying I did not choose to have this company attempt to fix my clothes dryer.....they were contracted by my home warranty.
My trouble started last December. On 12/19/11, my dryer broke. My warranty company contracted Avalon for the repair. On the 23rd when I still haven't heard anything from them, I called their office. I was informed they never received any notification from the warranty company. After going back and forth for a couple of hours, they scheduled a service appointment for the 28th!!! (Had to take a vacation day because they only will schedule appointments between 10:00am and 1:00pm!)
12/28/11 the guy finally shows up. After tinkering around and randomly clanging metal parts together for about an hour, he tells me in very broken English that the main drive motor is bad, and will have to order the part. Fine, I can understand that. (I work in maintenance too, so I understand not having the right parts on hand at all times). I reluctantly paid the $45 service fee. I was recently reimbursed for the fee, so that was the only good thing about this horrible experience so far.
1/17/12 the motor comes in and I have the service call scheduled for Friday the 20th (I needed a few days to get my short notice vacation day approved). The same guy shows up....with another guy following him like a shadow. After another hour of making noise and dropping various dryer parts, I was told the exhaust blower was bad, and would have to be ordered......not in stock, blah, blah, blah!
So far, I've been without a clothes dryer for over a month.....with absolutely no sign of it ever being repaired.
Bottom line, stay away from the so-called company. They seem to hire nothing buy amateur backyard-mechanics with no noticeable experience or skill. Their narcissistic customer service is a total joke, when they actually answer the phone, they claim to have no record of your existence, or just don't care that you've had to go to a laundromat for a straight month. These people piss me of!!!!!!
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