We have a fleet of trucks and were considering moving our business to this shop because they support the Local Gilbert Chamber of Commerce. Our experience was so poor we will never be going back.
My experience:
We first took van in on Sept 21, 2013 for alignment.
We took the vehicle back 3 more times over 3 months because it wouldn't drive properly, it was still out of alignment.
After the 3rd visit we finally took it to the Ford Dealership to see what was going on. They documented it being out of alignment and what they had to do to repair it, one of the things they mentioned is that the Camber kit was not tightened down properly which would explain why the driving would get worse as Jerry drove it.
I went back to Meineke, outlined the facts, showed them the documentation from Ford and asked for the following compensation from the $1500 worth of work they had done:
$63.00 for missbilling of Credit card (looks like someone transposed the numbers and billed the card for $892 instead of $829 on the initial visit)
$271.42 Reimburse of the alignment and the labor associated with the install of the camber bushings.
$391.50 Reimbursement for two new tires
$725.92 TOTAL
To which they reponded with accusations that we abuse our vehicles. No doubt our vehicles get driven hard but we operate a fleet of 9 vehicles 5 of which are identical to this one and we know that 3 attempts at an alignment in 3 months is way out of the ordinary. We will not be taking any of our other vehicles to another Meineke EVER!