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| - Can't say I'll be in a hurry to go back here. I went in for an alignment. I was quoted about $99 which was fine. They did have loaner cars which was nice (although both of the ones I had over two days were given to me with the gas light already on empty. Also do note you have to pay mileage on them. The mileage charge is not very much but I'd rather they just add $5 to the cost of services and actually have the loaners be complimentary as opposed to a very cheap rental).
Bygones!
They called me later in the afternoon to notify me they couldn't do the requested alignment because I had a tie rod that needed to be replaced first. Dangit! I figured I'd go get my car, have my Mr. fix-it at home fix the tie rod, then bring it back for the alignment. When I got there they told me I had to pay about $75 if I wanted to take my car. Huh?!
Seems I was getting charged for their time. They told me they'd apply the $75 to the tie rod repair, but not to the alignment. So now, even if I just take my car outta there, I'm already out $75 and I'm in the same spot I was in when I walked through the door. I would understand charging me for the time had I walked in and said I needed a diagnosis (i.e, "my car is making a sound, can you inspect it and tell me what's wrong?") or even perhaps an estimate (i.e, "I know I need a new front end, can you give me a quote?") but I simply asked for, and expected, an alignment. I felt like they had me over a barrel at this point which was not a fun spot to be.
The end of the story - I ended up having them do the tie rod even though I didn't want to b/c I basically felt I had no other choice at that point given how much $ I already had (unexpectedly) on the counter. The tie rod got fixed & the car aligned but I won't be headed back because I don't like such unexpected charges and I've been other places around town that wouldn't have pulled that.
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