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| - This is the second time I've been here and I was invited back by the owner. He was courteous enough to send me a gift card to come back. We were greeted and quickly seated right as we entered the doors. Unfortunately, I sat there for a good 10 minutes just for the waiter to come and take my orders for drinks. Alongside with this, it is not busy at all. I don't understand why it took them this long to come and take my order for some water. We flipped the egg to a sad face and finally, someone who was NOT the waiter at my area, came and got us water. Our waiter didn't come until 15 minutes later after being seated. I was very disappointed already. Afterwards, she took our orders(didn't introduce herself at all) and doesn't even come back with the food. Someone else came and brought us our food(which keep in mind, took forever). I ordered the NY steak again and this time, I thought it was going to be a lot better. I ordered medium rare so I was hoping the cook was right this time. However, we didn't get to eat until 6 minutes later. We both kept raising our hands and our waiter looked at us, then looked away. Is she purposely ignoring us or something? She went up to the table near us and brought them a bottle of ketchup and I called for her...still no response. Her name is Brandy by the way. The person who noticed us was Fernando and he was the table cleaner. He was the only one who helped and asked if we needed anything else. He also brought us the A1 sauce. Big shout out to Fernando, their table cleaner. I feel like they are not credited enough since they've done more than the waitress/waiters have had. We began eating and everything was good. My sunny side up eggs were delicious and the toast was the best. But then I got to the steak and was fairly disappointed AGAIN!!! The steak was SO DRY. I took a picture and you can see how there is no juice whatsoever. It's just oily and dry. Big disappointment and VERY upsetting. My boyfriend ordered the Steak benny this time. ANOTHER DISAPPOINTMENT!!! After he broke open the egg, it turns out they were undercooked. White liquid gushed out of the eggs. That means the whites of the eggs were not even cooked. It would be okay if they were cloudy but you can clearly see they were just clear. Now we question why this place is top rated when they can't even cook their eggs properly. We understand bennies need to be partially raw. But this was just really pure raw. I have pictures for proof. Just look at them...After the food, we complained to the waitress and she didn't really seem to caring. In fact, she was trying to back herself up saying things like how shes busy with the new chefs in training so she wasn't able to cater us much. Also said something like how she came back twice...but she only came back twice after I gave her the bitch face since i was sitting there for 20 minutes not being able to eat. THERE WASN'T EVEN MANY PEOPLE THERE!!! It was like less than 7 tables being used!
We told her how we most likely won't be coming back and she says: "Sounds good!"
Wow. I am astounded by the customer service here. I mean, at least this time the cashier wasn't a total bitch. I'm not coming back. It's just too disappointing since I actually enjoy eating at egg and I on Sahara and Eggworks on Fortapache.
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