The service was actually quiet good, they were attentive, polite and knowledgeable. So I guess your asking why only two stars? They basically got the two stars because of the service. The food was awful.
We had the Lobster Spinach Queso, which tasted like it was nothing more than melted Velveeta, completely absent of any additional flavor. For my entree I ordered the Bacon Wrapped Fillet (medium-rare) and the Southwest Au Gratin Potatoes. The potatoes tasted just like the queso with the only difference being the excessive pepper they mixed in for flavor.
As for my steak, I knew I was in trouble when I asked for Bearnaise Sauce and the waiter responded they don't have that on a regular basis (although to his credit he did ask if they would make it special). When the steak actually came the piece of bacon that was wrapped around it was actually 100% fat (yes I know bacon isn't the leanest cut of meat- but they could have used better) and the medium-rare was actually closer to blue-rare (110 degrees F not the 145 degrees it was suppose to be).
To summarize, I am sure it is a great place to grab a drink at the bar, but as for the food- there is a Wendy's right across the street.