*ZERO STARS*
I rented a car from this Hertz last weekend. They told me that the loss damage waiver would cover a mud obstacle course I was a part of, so I bought it. Then I was charged fees for bringing the car back dirty. If I knew that it wouldn't be covered, I wouldn't have gotten the loss damage waiver and I would have brought the car back clean.
They won't answer their phone to talk about the issue, and the corporate office of Hertz say that they can't do anything about the charges, saying that I have to deal with the branch instead. Congratulations Hertz, you have lost my business.