If I could only rate them zero stars I would. I was pitched a new unit by rusty who we really liked. Then on the day of the installation two very young men show up. I had a bad feeling as they didn't look over 18. They noted one was training. About a half hour in, they knick a water pipe and all of a sudden there is water pouring through the ceiling. 3 rooms damaged, and a total loss of our items. They were horrible to us. We had to live in a hotel for a week after the damage which they never compensated. They admitted fault but never replaced our items, and never returned our calls. Their customer service is among the worst I've ever experienced. Please do not use this horrible and unethical company. They left a family high and dry(well flooded technically)