This was my first visit. The front desk was super nice, made everything easy and called my previous vet for records for me. The technicians were very friendly, knowledgeable and gave a good amount of info with their answers. I did not feel pressured to do anything additional. Most importantly the vet was great, came in and spent some time playing with my dog before diving into the appointment. They treated my dog very well and I am happy to have found this new vet!