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| - Overall pretty satisfied. I am deducting one star due to the difficulty in scheduling.
We needed our trash cans cleaned - bad. I have two teenagers who cannot seem to remember to put trash in liners instead of just lobbing it all in to the trash container. They were dirty, stinky, and just overall gross.
Came across Bailey's online from a simple Google search. They had the best one time cleaning price for two cans of $29. Took a chance, since there aren't any Yelp reviews. Booked on a Sunday, indicated we wanted our cans cleaned Monday. The website says several times, they have same day cleaning available in most cases. I knew they were closed Sunday when I booked, so I planned on calling Monday morning to confirm.
Called Monday, and was told that the office manager was on vacation, and that no one had looked at the appointments yet. Said they would call me back. Got a voicemail back a couple of hours later that they had me booked for the following Monday. That wasn't going to work for me. We REALLY needed them cleaned sooner. Also, our trash day is actually Friday, so I called and asked if I could be rescheduled for Friday instead, since that is my actual trash day. Was again told they would call me back.
Waited two days with no call back. Called them myself on Wednesday, and was told that the guy I talked to on Monday was "waiting" for his scheduler to get back in the office, since he was at lunch. For two days?? I told him if I didn't hear back that day, I was going to go elsewhere.
He ended up calling back and leaving a voicemail that I was now scheduled for Friday. Thank goodness.
They came out today and cleaned the cans. They look and smell good! The cans look brand new. Like I said, I am overall pretty satisfied with the actual service. The office can work on organization though. We may use these guys again once our cans are dirty again! Feels good to have disinfected cans. They are a breeding ground for bacteria.
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