| rev:text
| - Dr. Bui,
First and foremost, I would like to make it clear to you of the false statements written on my son's file regarding my alleged persistence in having his root canal done in the office. I may have insisted that they do the cleaning as well as take the proper X-rays needed to more accurately diagnose any issues he may have had, but to generalize and not be able to separate those details from the fact that I repeatedly told dr. Renalie that if she thought she would be able to successfully do the procedure there, that I was fine by it. I made it clear to her that since she was the professional, I would trust her judgement and support her decision to perform the root canal in the office. Nevertheless, if she truly felt that my son wasn't properly reacting to the nitrous oxide and saw the possible complications that may arise if she proceeded, I now truly question her ability to make the proper calls under the same circumstances. She still proceeded to have him wrapped even after seeing the extent of his resistance. And against my better judgement, I still trusted her decision to move forward. It is unbelievable that now and after all that was said and done, your office finds no remorse and is not willing to take even a part of the responsibility to what went wrong in my son's treatment. Anyone in their right mind would see that if your office strongly advised against it being done there, it wouldn't have been done, even if what they've noted in his file was true.
In hindsight, it was especially odd that your staff seemed to not be on the same page from the beginning of his treatment plan as on the day of his root canal, Dr. Renalie suggested targeting the side that needed the root canal but on the flip side, Gabby advised that they would be doing the fillings on the right side first since they were smaller. I am sure anyone would already see the inconsistency and red flags in that but again, against my better judgement, I chose to look past the "minor" miscommunication between your office personnel and continued to give your office the benefit of the doubt.
As far as suggesting that I seek a 2nd opinion, please be clear that I decided to seek the 2nd opinion on my own and after taking all of these facts in consideration. However, the notes inputted by Natalie falsely states that you and dr. Renalie recommended that I seek the 2nd opinion.
On a side note, I am not sure what your normal protocols are with regards to handwashing and changing gloves but I did, in my last two visits to your office including the day of my son's procedure, observe that your dental assistants still held and touched your X-ray equipment and such items like the X-ray protective gown after they've put on a clean pair of gloves and right before they had their hands in my son's mouth. I don't need to be an expert to see that that was unsettling for me to notice.
In conclusion, I am more disappointed in your staff's failure to take any type of responsibility, the manipulative tactic in using me as an escape goat in Dr. Renalie's error in decision making, but more so, entering false allegations in my son's file to protect your practice.
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