I don't really see why people harp on the fact that the World's Biggest Bookstore isn't actually the world's biggest anymore; it's still a really massive store with tons and tons of books to browse through. It easily has more stock than any other Chapters/Indigo store I've been to, hands down. And far larger. The building used to house a large bowling alley, if that gives anyone an impression of the size, and there's two floors packed with books, magazines and graphic novels.
I love coming here, I really do. I could care less if it's part of the Chapters chain or not because their selection of titles is the best in Toronto, in my experience. They have an excellent selection of manga and graphic novels and I've almost always been able to find what I was looking for. I've also managed to find a lot of books here that I wasn't able to find anywhere else; they were the only place in the city that actually had the Japanese textbook I needed in stock.
I've also had nice experiences with the staff here; asking someone to help me find a book was always a pleasant experience as they went out of their way to try to find it for me. Cashiers have often acted enthusiastic about my book purchases, which was kind of nice to see. I have had a couple experiences where the cashiers could hardly care less about any small talk I might have tried to create but I find the nice far outweighs the bad here.
I guess my only complaint about the place is that it's very "no frills." The atmosphere is nothing to write home about and it looks nothing like most Chapters/Indigo stores at all. It's a bit dingy inside and the lighting is a little harsh. Personally, I don't mind it so much because their selection is so great that I can put up with a bit of a worn-down, outdated atmosphere.