It is nice to see that I am not the only one with issues regarding Sparkletts. When we lived in California the service was good, but we had issues with having the cooler replaced a few times.
We moved out to Las Vegas and boy, the customer service deteriorated after that. Deliveries were skipped with no apologies. We signed up with Nestle (highly recommend them, BTW!) and I called Sparkletts to come get their cooler. I was given a day and they never showed up. Its been months now. We also just got a letter from a collection agency to 'return the equipment'...excuse me?!!! So, yeah...now I am back trying to get them to come get their stuff or I'm going to drop it off on their door step.