Almost all of their drinks are made from powders and are always too sweet. You can ask for them to be less sweet, but since they just reduce the powder then the drink tastes off; diluted. The actual bobas are really good; perfect consistency and always fresh. I've been here many times and they used to have a better loyalty program, now they're kind of cheaping out on the customers. Used to love them more but now i'm almost over it. Usually the people at the counters are nice but every once and awhile not so much.