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  • If you would have asked me the past 6 months how I would rate my weekly experience at this Eat n Park, I would've given them 4-5 stars. I don't even normally care to review chain restaurants, but after today's performance, I am so frustrated I really hope their management monitors this page. I placed my office's normal order over the phone with a male and was told my order would be available in 20-25 minutes max because their kitchen was busy. When I showed up, there was apparently no record of my order and the woman asked if I wanted to place a rush order. I asked her if she could please check with the few males who would have answered the phone to see what happened as I had already waited quite some time of my lunch break to pick it up. She came back out and said nobody had any idea what happened. She then accused me of "probably calling the wrong store, in Cranberry," so I took out my phone and showed her the call to this exact location. Annoyed, she said "yes, that's us....so what can I get you?" I placed my order and she hurried off. Within about 10 minutes, I had my takeout order and was standing in the line to pay....again. I am not annoyed that I wasted 30 minutes of my lunch break sitting and waiting for the food. I'm not even annoyed that my order was somehow misplaced. and I'm not even annoyed that the entire 30 minutes I was there, a screaming baby was sitting behind me while his mother let him cry and disturb the entire restaurant. I am annoyed that this woman couldn't even express so much as a simple "I apologize for the confusion" and on top of that, accused ME that it was MY mistake! I work in customer service and this is a piss-poor way to handle an easily-resolved situation. When I got back to my office and opened the bag, one of the containers that was carelessly thrown in it had exploded and made a huge mess over multiple peoples' food. My burger with the over-easy egg on top was actually a burger with a raw egg/runny egg-white on top. So all of that fiasco for me to not even be able to eat my lunch. Maybe I'll update my review because I normally do have a good experience, but today was just inexcusable and did I mention, annoying?
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