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  • They really let me down....we have been a client at this Vet for a couple of years with our 2 dogs and 4 cats. We take our pets for check ups and shots and havent had to go to them for an emergency. Well an emergency came up.....my husband came home from work and found our elderly German Shepherd couldnt walk and the dog was very distressed. We assumed he must have had a stroke or something. While my husband was loading our dog into our car, I called Estrella Animal hospital to let them know we were coming in with an emergency and may have to put our dog down. I was then told that it was a Friday and they are closing in 45 minutes and they could not see our dog. I had explained we were regular clients, and also spoke with office mananager who told me the same thing.....I was shocked and greatly disappointed. We were dealing with the potential loss of our beloved pet and were being told to take our dog elsewhere. Well Estrella refered us to Goodyear Animal Hospital which is actually closer to our house, who was able to see our dog immediately. I am so disappointed in the Estrella but I do thank you for referring us to Goodyear Animal hospital who now will have the business of our other 5 animals and they will be continuning with the care of our German Shepard who has brain tumors.
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