To give this place a one star is giving them more than they deserve. I've been to this place twice and both times have had really bad experiences.
The food overall is not bad. So A+ for the kitchen staff to be able to keep this place afloat, however the serving staff are all messes.
Today, I needed to get someone to ask where my server was as I waited over 15 minutes to have my order taken. The man who came to ask what we wanted was wearing a hat and had the most unprofessional looking appearance. I didn't even think he worked there.
After taking our order we didn't see him again until he brought out food. We needed to ask the host/bus girl for coffee and for a to go container as our sever did not return to the table.
Finally when we did see him, we saw him talking to what appeared to be a friend who worked there by the serving station instead of seeing how his tables were doing. We watched him doing this about 4 times while we were there and people needed things.
This obviously reflected in his tip by us not giving one because the service was so poor. He just watched as we asked other people for things we needed. If it wasn't for the bus girl/hostess getting us a few things we wouldn't have gotten anything after our initial introduction.
When I called to complain to the manager, she did nothing but compliment her staff and say that she would retrain them. Funny enough, the last time we were there we had this lady as a server and we weren't that pleased with her service either. So good luck " Retraining, your staff." It seems like it's the blind leading the blind at that restaurant.
Needless to say, I will never go back.