| rev:text
| - A one-star rating is somewhat alarming so I will preface this review with this disclaimer: I visited Jekyll's a month or so after they opened and I will hope that they've worked out some of the kinks since then.
We went to celebrate my birthday, my brother's birthday, and my father's birthday (which all land within 8 days of one another). We approach the hostess stand and give our name, reservation for 5. The hostess says "I only have you down for 4." My father explains that he called two days before and made the reservation for five to which the hostess gets, frankly, rude and says "You couldn't have made it for 5 because I take the reservations on Wednesday and I wouldn't have made it for 5 because we didn't have a table." After a bit more back and forth she says "Let me see what I can do," sighs loudly, and looks at her reservations.
Within 10 minutes, we're sitting at the most central table in the house.
So...if she was able to seat us, why the heck did she make it such a big deal?! I've worked in client service for years (including a short stint as a hostess at an upscale French restaurant just after college) and, let me tell you this much, cupcake: THE CUSTOMER IS ALWAYS RIGHT.
Bad start. But, we have birthdays to celebrate so I let it roll.
We sit down and I take a look at the wine list. Our server comes over and I ask her a few questions about some of the reds by the glass to which she replies, "Well, I really don't know because I don't drink wine." Not acceptable. It's your product. Sell me on something. She does, however, kindly offer to have the manager come over and chat with me about the wines. I pick something...we move on.
Our server returns and my mother asks a question about the menu. Again, our server's reply, "I don't eat fish, so, I don't really know. But I sell a lot of that dish." Dear lord...
The food was all "okay." My steak was over cooked (I ordered medium rare, it came slightly more than medium). Calamari was decent. The things that this place really has going for it are:
1. The view of the falls.
2. Awesome outside bar.
3. "Happening" vibe (sometimes it's just fun to be out at a busy place).
Here's the thing. I love to eat. "Dining" is an experience. If I just wanted good food, I'd cook at home. I come out to restaurants to try new things, have a nice night out. And when you're paying prices like those at Jekyll's, you should be rewarded with great service.
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